Shipping, Returns & Refunds

Pre-launch notice: The ABRYVA™ International Purchase Journal is not yet available for purchase. No orders are being accepted or shipped from this site. The existing ABRYVA™ policies below describe how shipping and returns will work when ordering opens; shipping methods and charges will be shown before checkout.

Shipping Policy

1. Where We Ship

When ordering opens, ABRYVA™ plans to ship to addresses within the United States only. International shipping is planned for the future as ABRYVA™ grows. If you are outside the United States and would like ABRYVA™ to ship to your country, please contact us and tell us where you would like us to ship.

2. Order Processing

Orders are processed after successful payment and receipt of the information needed to fulfill the order. Any applicable processing or handling timeframe will be communicated on the website or during checkout when available. We do not promise a processing time unless a specific timeframe is clearly stated at the time of purchase.

3. Shipping Methods and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery windows will be displayed during checkout when available. Delivery estimates are estimates rather than guarantees unless ABRYVA™ expressly identifies a shipping service or delivery date as guaranteed. Actual delivery can be affected by carrier operations, weather, holidays, address issues, and other circumstances outside ABRYVA™’s reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed before you complete your purchase. Promotional offers may provide free or reduced shipping subject to the terms of the promotion.

5. Tracking

When a trackable shipping method is used and tracking information is available, ABRYVA™ or its fulfillment/shipping provider may provide tracking information by email, through the order-status page, or by another available method. Tracking information is supplied by the carrier and may not update immediately after shipment.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you discover an address error after placing an order, contact ABRYVA™ as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

7. Lost, Delayed, or Misdelivered Packages

If a package appears to be delayed, lost, or misdelivered, contact ABRYVA™ customer support with your order information and tracking details. We may work with the carrier to investigate. Where appropriate, ABRYVA™ will provide a replacement, refund, or other remedy consistent with the circumstances and applicable law.

8. Damaged Packages or Products

If your ABRYVA™ product arrives damaged, contact us as soon as reasonably possible. Photographs of the packaging and product may help us document the issue and work with the carrier or fulfillment provider. If the product is defective or damaged when received, ABRYVA™ will work with you on an appropriate replacement or refund.

9. Delivery Delays

If ABRYVA™ becomes unable to ship an order within the shipment timeframe represented to you, we will provide any delay notice, revised shipment information, cancellation option, or refund required by applicable law. For Internet merchandise orders, the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule generally requires a reasonable basis for advertised shipping times and, when no shipment time is stated, a reasonable basis to ship within 30 days. If a timely shipment cannot be made, the Rule generally requires the seller to offer the customer a choice to consent to a delay or cancel for a prompt refund.

10. Returns and Shipping Costs

Our Returns & Refunds Policy below governs voluntary returns. Under ABRYVA™’s 30-day money-back guarantee, customers are responsible for return shipping costs for voluntary returns unless the product arrived damaged, defective, or incorrect. In those situations, ABRYVA™ will provide return-shipping instructions and cover the applicable return shipping cost.

11. International Shipping Requests

International shipping is not currently available. We welcome requests from travelers outside the United States. Please leave a comment or send us a message telling us which country you would like ABRYVA™ to ship to. Customer feedback will help us prioritize future international shipping destinations.

12. Future International Shipping

When international shipping becomes available, ABRYVA™ will publish updated shipping information covering eligible countries, shipping methods, estimated delivery times, shipping charges, customs considerations, and any other applicable terms. International orders may be subject to duties, taxes, customs fees, import restrictions, or other charges imposed by the destination country. ABRYVA™ will provide additional information when international shipping is launched.

13. Contact Us

For questions about an order or shipment, use the Contact page and include your order number when available. For international shipping requests, please include the country you would like us to serve.

Returns & Refunds Policy

1. Our 30-Day Money-Back Guarantee

We want you to feel confident purchasing an ABRYVA™ product. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days from delivery for a refund of the purchase price. No questions asked.

2. Return Window

Your return request must be submitted within 30 days of the date your order was delivered. Requests received after the 30-day period may not qualify for the money-back guarantee, except where a different remedy is required by applicable law.

3. How to Request a Return

Contact ABRYVA™ customer support through the Contact page. Include your order number and let us know that you would like to return the product under the 30-day money-back guarantee. We will provide return instructions and the applicable return address.

4. Return Shipping Costs

For a voluntary return because you are not satisfied with the product, the customer is responsible for the cost of shipping the product back to ABRYVA™. ABRYVA™ does not charge a restocking fee.

5. Damaged, Defective, or Incorrect Products

If your ABRYVA™ product arrives damaged, defective, or you receive the wrong product, contact us as soon as reasonably possible. ABRYVA™ will provide return instructions and cover the applicable return shipping cost. Depending on the circumstances, we may provide a replacement or a full refund.

6. Condition of Returned Products

For a voluntary 30-day money-back return, please return the product in substantially the same condition in which it was received. This helps us process the return efficiently. Nothing in this policy is intended to limit any non-waivable consumer rights provided by applicable law.

7. Refund Amount

Once an eligible return is received and processed, ABRYVA™ will refund the purchase price of the returned product to the original payment method. Original outbound shipping charges, if separately charged, are not included in the refund for a voluntary return unless required by applicable law or otherwise stated at checkout.

8. Refund Processing Time

We will process an eligible refund after the returned product is received and reviewed. Your bank, credit-card company, or payment provider may require additional time to post the refund to your account. The exact posting time is controlled by the financial institution or payment provider.

9. No Restocking Fees

ABRYVA™ does not charge a restocking fee for returns made under the 30-day money-back guarantee.

10. Exchanges

If you would prefer a replacement rather than a refund because your product arrived damaged, defective, or incorrect, contact ABRYVA™ customer support. Exchanges for other reasons may be handled at ABRYVA™’s discretion and subject to available inventory.

11. Return Shipping Risk

Customers should use a shipping method that provides tracking when returning a product. ABRYVA™ is not responsible for a voluntary return that is lost in transit before it reaches us, except where applicable law provides otherwise.

12. Returnless Refunds

In some circumstances, ABRYVA™ may choose to issue a refund without requiring a product to be returned. This is an optional customer-service decision and does not change the standard return policy or create an obligation to provide a returnless refund in future cases.

13. Fraudulent or Abusive Returns

ABRYVA™ reserves the right to investigate suspected fraudulent or abusive return activity and to refuse or limit returns where permitted by law. This does not affect legitimate customer rights or remedies that cannot legally be waived.

14. Changes to This Policy

We may update this Returns & Refunds Policy as our business, products, fulfillment processes, or applicable legal requirements change. The current version will be posted on the ABRYVA™ website with its effective date.

15. Contact Us

Questions about a return or refund may be submitted through the Contact page. Please include your order number when available so we can assist you efficiently.

Buy Abroad. Keep the Record. Declare with Confidence.